RBS – Delivering Business Value from Finance

Case Study


The Corporate Banking division of RBS had spent the previous 12 months separating out its Decision Support group from business partnering, and off-shoring routine functions to India.

Client Questions

What do we need to do to deliver a step change in the business value we provide from our finance partnering organisation? And what should we prioritise for capability improvement?


What We Did

  • We worked directly with the business leadership teams in 3 business units to agree the future role of business finance and the priority decisions to focus on
  • We worked with the finance teams to benchmark: The role of finance; The skills and capability gaps; Efficiency and effectiveness of core finance processes like forecasting, reporting, performance management and decision support
  • We ran sessions for the finance teams to set out the case for changing how they partnered the business – and created a powerful momentum for change
  • We helped to re-prioritise where to allocate scarce business partnering resource according to business value
  • We re-defined roles, capabilities and skills for the future
  • We identified improvement opportunities for business finance and a roadmap to implement.

The Arcus approach is disarmingly simple but incredibly powerful. We thought we were working closely with the business, but Arcus brought the conversation to another level with our business colleagues.

We originally embarked on a leadership development programme for finance. I’m very glad we switched to the Arcus approach, which proved to be very good value for money when you look at the impact they’ve had with us.

Andrew BarnardAndrew Barnard
Finance Director, RBS

I’ve worked with many consultants over the years, and this is without doubt one of the best consulting projects I’ve ever been part of.

The ability of the Arcus team to connect with our people is impressive, ranging from our senior business executives and our finance leadership team, to large-scale ‘town hall’ events with all of our finance teams.

They clearly know what they’re talking about and bring a lot of credibility from a wide range of industries.

Nigel BrettonNigel Bretton
CFO, Commercial & Private Banking, RBS

Call me today on
+44 (0) 207 608 5096
or email me at

Adrian Willmott

Managing Director
Expert in Finance Business Partnering
30 years of international experience
Former Partner with KPMG Consulting

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